Support
How can we help?
Answers to the common questions are below. For anything else, email us — a real person who knows the product reads every message.
Got a quote, invoice or appointment from a business?
Please contact that business directly — their name, phone number and email are on the message they sent you. Handitrax is the software they use; we cannot see, change or take payment for their jobs.
Get the app
The iPhone app, and installing Handitrax on Android, Windows and Mac.
Signing in
Passwords, sign-in codes by text, and what to do when you are locked out.
Plans and billing
What each plan includes, and how to change or cancel.
Your data
Exporting everything, and closing an account.
Privacy
What we collect, why, and who we share it with.
Not a customer yet?
Tell us about your shop and we will show you Handitrax with your trade in it.
Signing in
Where do I sign in?
In the iPhone app, or at app.handitrax.com in any browser. It is the same account everywhere. Sign in
I forgot my password
Tap “Forgot password?” on the sign-in screen and follow the link we email you. You can also sign in with a code sent by text to the mobile number on your account.
I work for a company that uses Handitrax and cannot get in
Your login belongs to your employer's account, so the owner or office administrator can reset it, re-send your invitation or fix your access straight away. If they are stuck, they can email us.
The app is not showing my latest changes
Handitrax updates itself in the background, on every device. If something still looks out of date, email us what you see and which device you are on, and we will look at it.
Your data
Can I export everything?
Yes, in full, and there is no export fee. On the Full and Pro plans an administrator exports it from inside Handitrax at any time. On Lite, email us and we will send you a complete export.
How do I cancel?
There is no contract and no exit fee. The account owner can cancel at any time by emailing us from the owner's address — no phone call needed. Export your data first if you want a copy.
How do I delete my account?
It depends on who set the account up — the steps for owners, employees and customers are on one page. Delete an account
Text messages
Businesses that use Handitrax may send you appointment and job texts. Every one of them carries instructions for opting out. Text message terms
Still stuck? Email us
Tell us your company name, what you were trying to do, and what happened instead. A screenshot helps more than anything.
Sales and demos: contact@handitrax.com · Privacy · Terms