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Your account

Delete a Handitrax account

Who can delete an account depends on who set it up. Find yourself below — each path takes one message.

I own the business account

Deleting the business account closes the company in Handitrax and ends every login under it.

  1. Export anything you want to keep first (see support for how).
  2. Email support@handitrax.com from the account owner's email address with the subject “Delete my Handitrax account” and your company name.
  3. We confirm the request with you by reply, then close the account and stop billing.

Email a deletion request

My employer gave me a login

Your login is part of your employer's account, so they remove it. Ask the owner or office administrator to remove you from the team. Once they do, your login stops working everywhere.

If you no longer work there and cannot reach them, email support@handitrax.com with your name, the company name and the email or phone number you signed in with, and we will ask the company to remove you.

I am a customer of a business that uses Handitrax

Your details are held by that business. Ask them to remove your customer portal access or your records. If you cannot reach them, email support@handitrax.com and we will pass your request on.

What is deleted, and what is kept

  • Your sign-in ends: passwords, sign-in codes and saved devices stop working.
  • The jobs, quotes, invoices and time records you worked on stay with the business that owns them. They are that company's business and tax records, so they are not erased when one person leaves.
  • Records we must keep by law, such as billing history, are kept only as long as the law requires.

More detail is in our privacy policy. Questions: support@handitrax.com